Privacy Policy

This Privacy Policy explains how PixelFey collects, uses, shares, and protects your personal data when you visit pixelfey.com or get in touch with us.

Our approach is simple. We only collect what we need to reply to you, run the Website, and work with you. We never sell your personal data.

1. Who we are

PixelFey is an events, experiences, content, technology and brand solutions company. [LEGAL ENTITY NAME], registered at [REGISTERED ADDRESS], is responsible for your personal data under this policy. Under Indian data protection law, this makes us the “Data Fiduciary”.

2. What we collect

Information you give us

Contact details: your name, email address, phone number, company name and job title.
Enquiry details: anything you share about your event, brand, project, dates, budget or requirements.
Conversations: emails, messages and notes from calls or meetings with you.
Job applications: your CV, portfolio and any details you send if you apply to work with us.

Information collected automatically

Usage data: pages you visit, how long you stay, the site that referred you, your browser and device type, and your approximate location (city or country level).
Technical data: your IP address and server logs, used by our hosting and security provider to keep the Website fast and safe.

Information from others

Introductions from clients, partners or agencies who refer you to us.
Publicly available professional information (for example, a company website or LinkedIn profile) when we explore working together.

3. How we use your data

We use your personal data to:

reply to your enquiry and prepare proposals or quotes (because you shared it with us for this purpose);
plan and deliver our services once we have an agreement with you;
run, secure and improve the Website;
send you news about our work and events, only if you have opted in. You can unsubscribe at any time using the link in any email;
review job applications;
meet our legal, tax and accounting obligations, and protect our rights if a dispute arises.

Where we rely on your consent, you can withdraw it at any time. This will not affect anything we did before you withdrew it.

4. Photos, videos and event content

Creating events and content is what we do. Photos and videos from events we produce may feature attendees and may appear on the Website and our social media as part of our portfolio. We do this in line with our agreements with clients and event organisers, and with notices at events where appropriate.

If you appear in our content and would like it removed, email us at [PRIVACY EMAIL] with a link or description. We will review your request and remove it wherever reasonably possible.

5. Cookies and analytics

We keep cookies to a minimum.

Essential cookies help the Website load securely and work properly (for example, security checks by our hosting provider). These cannot be switched off.
Analytics helps us understand how visitors use the Website so we can improve it. We use [ANALYTICS TOOL]. Where the law requires it, we will ask for your consent before using analytics cookies.

You can block or delete cookies at any time in your browser settings. Some parts of the Website may not work properly if you block essential cookies.

6. Who we share it with

We only share your personal data when we need to, and only as much as is necessary:

Service providers who help us run our business, such as website hosting and security (Cloudflare), email (Hostinger) and analytics ([ANALYTICS TOOL]). They may only use your data to provide their service to us.
Partners and suppliers involved in delivering your project, such as venues, production teams and technology partners.
Authorities, where the law requires us to share it.
A buyer or successor, if PixelFey is involved in a merger, acquisition or sale of assets. Your data would stay protected under this policy.

7. Data stored outside India

Some of our service providers store or process data outside India (for example, on Cloudflare’s global network). We only transfer data where the law allows, and we choose providers with strong security and privacy standards.

8. How long we keep it

Enquiries that don’t go ahead: up to [24 months] after our last contact.
Client and project records: for as long as we work together, plus as long as the law requires for legal, tax and accounting purposes.
Job applications: up to [12 months], unless you join us.
Analytics data: up to [14 months].

After this, we delete or anonymise your data.

9. How we protect it

We use reasonable security measures, including encrypted connections (HTTPS), limited access to people who need it, and trusted service providers. No system is completely secure, but if a data breach affects you, we will inform you and the relevant authorities as required by law.

10. Your rights

Under applicable Indian law, including the Digital Personal Data Protection Act, 2023, you can:

ask what personal data we hold about you and how we use it;
ask us to correct, complete or update it;
ask us to erase it, unless we need to keep it for legal reasons;
withdraw your consent at any time;
nominate someone to exercise these rights on your behalf in the event of your death or incapacity;
raise a complaint with us, and if we don’t resolve it, with the Data Protection Board of India.

If you live outside India, you may have similar rights under your local laws. Just contact us and we will help.

To make a request, email [PRIVACY EMAIL]. We may need to confirm your identity first. We aim to respond within 30 days.

11. Children

The Website and our services are meant for businesses and adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has shared personal data with us, please contact us and we will delete it.

12. Other websites and embedded content

The Website may link to or embed content from other platforms, such as social media, video players and client websites. These platforms have their own privacy policies and may set their own cookies. We are not responsible for how they handle your data.

13. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated. If we make significant changes, we will highlight them on the Website.

14. Contact us

For any questions or requests about your personal data:

[LEGAL ENTITY NAME] [REGISTERED ADDRESS] Email: [PRIVACY EMAIL]

Grievance Officer [GRIEVANCE OFFICER NAME] Email: [GRIEVANCE OFFICER EMAIL]